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Our Newsletter


Recalibration and Repairs

For maximum accuracy, we generally recommend all sensors be recalibrated every two years. You may wish to wait longer between recalibration cycles depending on your particular requirements. To determine if recalibration is necessary for pyranometers and quantum sensors visit our information on the Clear Sky Calculator.

  • Please fill out the RMA Form at the bottom of this page with your request for recalibration or repairs.
  • Or, Email Apogee Technical Support with your request. Include the model and serial number(s) with a brief description of your request. For broken sensors, describe the nature of the malfunction.

*Model and serial numbers are found on a white label on sensor cables, on the back-side of meters, or on the underside of spectroradiometers.

Please do not send any products back to Apogee Instruments until you have received a Return Merchandise Authorization (RMA) number from our tech support department.

Send all RMA sensors and meters back in their original, unmodified condition:

  • clean the sensor’s exterior and cord
  • do not modify the sensors or wires, including splicing, cutting wire leads, etc.
  • if a connector has been attached to the cable end, please include the mating connector – otherwise the sensor connector will be removed in order to complete the repair/recalibration

Failure to do the aforementioned may result in an additional service/repair fee prior to calibration. For questions, contact our Technical Support.

Once you’ve been issued an RMA number please make attention to that number on the outside of the package and ship to:

Apogee Instruments
721 W 1800 N
Logan, UT 84321, USA


Recalibration Pricing

Apogee Sensors 

Prices

 

All Pyranometer/Quantum Sensors $ 50  
Infrared Sensors $ 100  
Spectroradiometers $ 100  
     

Other Companies' Sensors

   
Silicon Pyranometers or Quantum Sensors $ 70  
Black-body Pyranometers $ 100
 

Repairs outside of the warranty period have a minimum charge of $50.

Return Shipping Cost

 

Standard

Expedited

Express

Canada / Mexico $35.00 $45.00 $60.00

All Other

  $60.00 $75.00
 

Ground 

3rd Day 

2nd Day

Next Day 

 USA  $15.00  $25.00  $35.00  $45.00

Use the form below to submit a return request.

Fill out my online form.

If you have questions or need additional support for any of our products, please contact Apogee tech support by email at techsupport@apogeeinstruments.com

One of our support specialists will repond as soon as possible during business hours which are M-F 8AM - 5PM MST.